~* Help/Frequently asked questions (FAQ) *~

AFTER ORDERING:

I haven't received the download links. What to do?
Download links aren't working. Please, help!?
Why can't I open/view the graphics?
I have ordered a webset. How do I view the web pages?
How do I view the graphics from my CD?
I have lost the graphics I ordered. What do I do?



I HAVEN'T RECEIVED THE DOWNLOAD LINKS. WHAT TO DO?

The email with the link has probably been blocked, either by your internet service provider or by your email account, because they thought it was spam. Start with checking your Junk folder, because these emails often end up in there. If you don't have any such folder or still can't find the email, please let me know and I'll be happy to help.




DOWNLOAD LINKS AREN'T WORKING. PLEASE HELP!?

First make sure that the link hasn't been cut into two lines. If this has happened you will need to open your web browser, copy the first part of the link into the address area of the browser, then copy the rest of the link and paste it after the first part, then click 'Enter' (or 'Return') on your keyboard. If this doesn't help, please let me know and I'll try and help.




WHY CAN'T I OPEN/VIEW THE GRAPHICS?

The most common reason for this is that the zip file hasn't been extracted (opened). Have a look at this page for some instructions about zip files (it opens in a new window - close it to return here). If you still need help, don't hesitate to contact me.

If you have ordered a Craft Clipart set the problem may be that your program can't handle PNG files and the graphics need to be changed to another format. If you have a graphics program you can do it yourself, or else I can change them to GIF for you. (Or JPG, but then the backgrounds won't be transparent.) Let me know if you need help with this and I'll get back to you as soon as possible.




I HAVE ORDERED A WEBSET. HOW DO I VIEW THE WEB PAGES?

There are web pages included in all my webgraphics set in GIF format (except Bears 1 and Previously Online), so that you can view the graphics in your browser. Start with the ones named index.htm since they are menus for the collections.

The easiest way to open them is to double-click on them in the Windows Explorer (the program where you manage your files) and the browser should start automatically. Or, you can first start your browser, then choose File -> Open File (or something similar) in the top menu.

If the graphics don't show on the web pages, you probably forgot to extract the folders while unzipping the original file. It's best if you go to this page (it opens in a new window - close it to return here) and unzip the file again following the instructions you find there. Make sure that you don't rearrange the files within the new directory, since that will cause the image links to be broken (you can move the entire directory, though, with all its subfolders).

A great program (I couldn't live without it :-)) for viewing graphics is ACDSee Browser/Viewer (it's shareware).




HOW DO I VIEW THE GRAPHICS FROM THE CD?

To make it easier for you, I have made a menu over the contents called cdmenu.htm. When you have opened it in your browser, you can view all the newer graphics (GIF format only) like on an ordinary website. Do like this:

Insert the CD and open the Explorer. When you hear that the CD has started a serial number should show next to the CD reader icon. Click on '+' to the left of the icon and you'll see a folder named cd-eng or cddeal1. Click on it once and in the right area, among a few other files, there should be one called cdmenu.htm. If you double-click on it, your internet browser normally starts automatically.

Pictures there are no HTML files for (BMP versions and my older graphics) you need another program to be able to view, for example a graphics program or my own shareware favourite: ACDSee Browser/Viewer.




I HAVE LOST THE GRAPHICS I ORDERED. WHAT DO I DO?

Always make sure to backup your important files, but if you would lose graphics you have ordered, I'll of course try and help you to get them back.


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Copyright © 1997 - 2014 Helena Normark/Graphic Garden®.
Please note that the graphics used to decorate this site are my personal property.